AI Dance Generator Refund Policy | Credits & Payments

How we review purchase refunds, restore credits for failed tasks and investigate payment problems.

Purchases and refund requests

AI Dance Generator is operated by John Yan, Hong Kong. Contact support@aidancegenerator.site with your account email and order reference to request a refund. We review unused purchases, mistaken renewals, duplicate charges and service problems individually, taking account of usage, the service supplied and applicable consumer rights. This policy does not impose a fixed voluntary refund window or remove statutory cancellation or refund rights.

Credit packs do not renew and expire one year after grant. Monthly subscription credits expire at the paid billing period’s end. Yearly plans grant the full allowance upfront, valid until the annual billing period ends. Cancelling a subscription prevents its next renewal; it does not automatically refund a prior payment.

Technical failures and retries

When a generation is recorded as technically failed, the task ledger restores the credits reserved for that task. A task still processing has not yet failed. Closing the browser or seeing a temporary player error does not prove that generation failed; check History before retrying.

If the final status and balance disagree, contact support with the task ID. Each new request may charge credits again. Restoring service credits is different from refunding money to a payment method.

Quality concerns

AI results can contain visual or audio imperfections. If a completed output differs materially from the described service, send the task ID, a short description and the time in the clip where the problem appears. We review the result and available remedies; successful file delivery does not automatically dismiss a quality complaint, and we do not promise unlimited free retries.

Rights provided by applicable consumer law remain available regardless of this review process.

Payment corrections

Report missing purchased credits, duplicate charges and unexpected renewals with the order reference, date, amount and currency. Never send full card numbers, security codes or passwords.

Approved refunds are handled through the payment processor and reconciled with the associated credit balance to avoid duplicate adjustments. Bank posting times depend on the payment provider. Contact support if you cannot access subscription cancellation in Settings → Billing. Effective 13 October 2026.

See Contact, Privacy Policy, Terms and Refund Policy.